Preorders and In-Stock Items
Once a deposit is made, the preorder cannot be cancelled or refunded. You can, however, transfer your preorder to another person if you and the other person agree with this. Please email me at BugMemoryDolls(at)gmail.com to arrange this.
Preorder dolls are considered custom items and are not eligible for returns or refunds.
I do not accept returns or give refunds for in-stock dolls sold through my site or in person. Again, dolls are considered one-of-a-kind items and all sales are final.
Casting Imperfections
Casting a doll is a handmade process; therefore, small variations and imperfections can be present in ball-jointed dolls. I quality check each doll before sending it out, and imperfections are not common. However, some results of the casting process are normal and are not considered defects. These include things like slight marbling or color variation, parting lines, seam lines, sanding marks, or other small imperfections.
Printing Imperfections
For my 3D printed dolls, these can have slight imperfections as well. I will never send out a doll that has any warped or distorted parts due to failed prints; everything I send is thoroughly checked for quality and will be true to the original 3D sculpture. Small imperfections in 3D printed surfaces can include visible layer lines (I fine sand each of my pieces to minimize this), small bumps as remnants of supports, or small indents where supports have been removed. Again, I do my best to check over each piece and make sure these are minimized. Support bumps or small indents on the inside of non-visible parts of joints are not considered defects. I also try to arrange my sculpts on the printer to minimize the appearance of these side effects of printing.
Questions or Concerns
If you have any questions about anything on this page or you want to start a return, please feel free to send me an email at [email protected].